Frequently Asked Questions

Brand

We're a team of fuzzy-lovers based in Singapore who are all about celebrating the special bond between pets and their people through providing products that are stylish, functional but always with a touch of fun!

Read more about our story

We're glad you asked! As a pet and lifestyle essentials brand, we offer a wide range of products for both fuzzies & folks such as collars, leashes, water bottles/bowls, clothes, caps, and many more!

We're always working on new products. Sign up for our emails to get updates.

Individual product pages have lots of useful information including photos, features, care instructions, and size guides. Still have questions? Email us at hello@fuzzyfolks.com, and we’ll provide answers.

Shipping & Orders

We offer free local Singapore delivery for orders above SGD $65!

We ship internationally to the following countries:

  • Asia: China, Hong Kong, Indonesia, India, Japan, Malaysia, Macau, Philippines, South Korea, Taiwan, Thailand, Vietnam
  • Oceania: Australia, New Zealand
  • North America: Canada, United States
  • Europe: Austria, Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Netherland, Norway, Portugal, Spain, Sweden, Switzerland, Turkey, United Kingdom
  • Middle East: Arab Emirates, Oman, Qatar, Saudi Arabia

Local Singapore delivery is free for orders above $65 SGD and charged at a flat fee of $5 for orders below $65.

For international orders, enjoy complimentary shipping for orders above $350 SGD! For orders below $350, please refer to the rates for your selected country shown at checkout.

Estimated delivery times

Local orders: within 2-3 working days (excluding weekends and PH)

International orders: within 5-30 working days

Yes, if we're able to catch it in time, we can update your order! As soon as possible, please reach out to hello@fuzzyfolks.com

Returns & Exchanges

Yes! We're committed to making good design accessible to all. If you have any issues with your order and want to return or exchange an item, please email us at hello@fuzzyfolks.com with your name and order number within 30 days of your delivery, and we’ll provide details on processing a refund.